Refunds: Lake Country Cakes will not offer refunds or exchanges for custom products that meet our quality standards once a cake has been picked up/delivered and “Accepted” by you or another designated party. All online orders though our website are FINAL and no refunds will be issued. Where we have prepared what is quoted and invoiced, but the customer does not accept the finished product, the deposit WILL NOT be refunded due to decorating style, color shade or general decoration design. We only give refunds if the product does not meet the flavor or size desired. The customer can choose to pay the remainder and take the product/s, or leave them at no extra cost. Cake flavor and texture is subjective. Refunds requested due to flavor or texture after cake has been accepted and picked up will be at the sole discretion of Lake Country Cakes. We may consider a store credit if the product is brought back to us and the quality of the cake flavor or texture is determined not to meet our standards within 24 hours of your event. Please note, we do taste our cakes daily to insure the highest quality. Quality determination is solely at the discretion of Lake Country Cakes. Our cakes need to be kept out at room temperature for at least an hour prior to serving. Keep in mind, variety in temperature and humidity may impact the flavor, overall design, or texture of the cake to some degree. Please understand we cannot control changes in texture or changes in color or shape due to weather conditions.
Unforeseen Circumstances by Lake Country Cakes: If for any reason Lake Country Cakes has to cancel your order due to Illness, Emergency, ect. Your deposit/full payment will be refunded.
Cancelling Orders: If a customer has to cancel an order with 7 days+ notice, a full refund will be issued. If a customer has to cancel an order with 6-3 days notice we will not give a cash refund, but will give order credits for future orders. If a customer has to cancel an order with 0-2 days notice will not be credited or refunded.
Delivery Terms: The delivery time will be confirmed before your event date. Cakes maybe setup 1-3 hours before your event. For outdoor events, we try to setup as close to the reception time as possible, which may limit design options. The Client must disclose any adverse road hazards and/or obstacles that may hamper the delivery and quality of finished products. In the case of an unavoidable occurrence, such as an act of god, a car accident, poor road conditions, or dropping of cake during delivery Lake Country Cakes cannot be held liable for more than the price of the cake described in this order. If the client or client representative is not available to receive the delivery. A re-delivery fee will be required at the time of receipt of goods and services.
Leaving the Premises: If you are leaving the premises with your products you are saying that they meet your standards and nothing is wrong with them visually and the products are in tact. Once they leave Lake Country Cakes we are NOT responsible for any damage done to the products. If you are having someone else come pick up the product, the same rules apply and we cannot be responsible for anything that happens to the product once it has left our premises. There will be no refunds for damaged products.
Governing Law and Waiver of Jury Trial: This Agreement shall be subject to and governed by the laws of the Commonwealth of Wisconsin irrespective of the choice of law rules in the state of execution of the Agreement. The parties hereto acknowledge and agree that, any legal action brought pursuant to this Agreement shall only be of proper venue exclusively within the courts of the Commonwealth of Wisconsin . Any litigation relating to this Agreement, brought by Client shall be commenced and maintained only in a federal or Virginia state court located nearest to Company’s principal office; The Client consents to personal jurisdiction and venue in any such court. EACH PARTY, TO THE FULLEST EXTENT PERMITTED BY LAW, HEREBY IRREVOCABLY WAIVES ALL RIGHT TO TRIAL BY JURY AS TO ANY ISSUE RELATING HERETO IN ANY ACTION, PROCEEDING OR COUNTERCLAIM ARISING OUT OF OR RELATING TO THIS AGREEMENT OR ANY OTHER MATTERS INVOLVING THE PARTIES HERETO. If Company is the prevailing party, it shall be entitled to recover from the Client the reasonable costs and expenses incurred in connection with any mediation, suit or other action brought pursuant to this Agreement, including, without limitation, reasonable attorney’s fees.